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Mobile Services

The RIOmobile calendar is not available at this time. We are temporarily scaling back Outreach operations until we can properly hire and train new staff members to drive the RIOmobile. We don't anticipate this process to take more than a few months. If you have questions about a specific stop please give us a call at (830) 221-4300.

We appreciate your patience and understanding at this time and we look forward to resuming regular service soon. 

Thank you!

 

Home Delivery Procedure

Service Eligibility

An applicant for Home Delivery Services must:

  • Live in the NBPL service area, which includes the New Braunfels city limits, the extraterritorial jurisdiction (ETJ), or having a New Braunfels mailing address
  • Possess, or be eligible for, a valid NBPL library card

Delivery Environment

Patrons requesting home delivery services must provide a safe and appropriate environment for staff members or volunteers who make deliveries to their homes, and patrons must protect all library materials while in their custody. Volunteers or staff members may choose not to enter a home, to leave a home immediately, and/or to recommend suspension of the service if any of the following conditions exist:

  1. Pets are not confined (with the exception of service animals trained to assist a disabled person)
  2. A clear and safe path to the home
  3. Any person in the home is dressed in revealing attire
  4. Any person in the home presents threatening behavior
  5. Any person in the home uses abusive or obscene language, makes obscene gestures, or displays obscene images
  6. Any person in the home harasses the library’s representative
  7. Any person in the home exhibits signs of illness that may jeopardize the health of the library’s representative and the library has not been notified of the illness
  8. Any person is engaging in any illegal activity in the home at the time of the library’s delivery
  9. Any library material currently in the possession of the homebound patron appears to have been willfully defaced, mutilated, or damaged while in the custody of the homebound person
  10. Conditions in the home are unsafe or unsanitary

If a volunteer or staff member must leave the home, deny service, or wishes to recommend suspension of service due to the occurrence of any of the above, and deems that the home environment for delivery is unsafe or inappropriate, the volunteer or staff member shall provide the Library Director with notice of why such action occurred along with a recommendation for length of suspension of service.

Outreach Contact

NBPL Outreach Department

Email: NBPL.outreach@newbraunfels.gov

Phone: 830 221 4300